Sercotel Europa Sercotel Restaurant Hotel

Privacy Policy

DATA PROTECTION POLICY
Party Responsible for the Data	Processing	Company Name: HOTEL EUROPA, S.A. Tax ID (CIF): A31111180 Address: C Espoz Y Mina / Espoz Y Mina Kalea, 11 31002 E-mail: info@hoteleuropapamplona.com
Purposes and Processing	Legitimation	The processing of data is legitimated in accordance with GDPR (EU) 2016/679, because it is necessary in order to execute the contractual relationship, and to formalise the booking of services and/or products of Europa Pamplona. If Europa Pamplona is authorised to send promotional commercial communications via e-mail, the legitimating basis will be the user's consent.
Purposes and Processing	Purposes	The collection and processing of your personal data through the booking forms is intended to enable the management of the commercial, accounting and administrative relationship of customers in everything related to the services and accommodation of our hotels. Moreover, the user may authorise Europa Pamplona to process their data for promotional and marketing purposes, including the sending of commercial electronic communications for all products and services offered by the hotel and other companies from the SERCOTEL GROUP.
Preservation of data		Your data will be preserved during the validity of the administrative and/or commercial relationship between the interested party and Europa Pamplona, in addition to the term set by the specific legislation during which this data may be required. Should the user exercise their rights of elimination or opposition, their data will be blocked and then confidentially destroyed.
Recipients of the data		The third parties responsible for the processing who provide their services to Europa Pamplona are recipients of the information, with whom the corresponding agreement has been signed in order to guarantee compliance with the GPDR and appropriate security measures. Your data may be transferred to SAGATU ASOCIADOS COMERCIAL HOTELERA, S.L. and the other companies and hotels from the SERCOTEL GROUP in order to correctly provide the requested services and/or products. In compliance with the current legislation, your booking details are transferred to the National Law Enforcement and Security Forces.
International data transfer		No international data transfers are planned by Europa Pamplona
Rights	You can exercise your rights of access, rectification, elimination and opposition, portability and limitation to the processing at any time, which are contained in GDPR (EU) 2016/679, by writing to the aforementioned address or via e-mail to info@hoteleuropapamplona.com The request must specify which of these rights you wish to exercise and must be accompanied with a photocopy of your ID card (DNI) or equivalent identification document.
Rights	Possibility to make a complaint	If you are not satisfied after exercising your rights or with the way they were exercised, you may file a complaint before the Spanish Data Protection Agency. Find out more at www.agpd.es

In the event that our data protection policy has to change as a result of legislative changes or criteria emanating from the Data Protection Agency, you will be conveniently informed of any change that may be necessary in order to comply with the law.